our
terms
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condition’s
By booking an appointment with us here at Lush Culture, you are agreeing to our terms and conditions.
Cancellation Policy
At Lush Culture we require 48hours notice when cancelling or rescheduling an appointment.
We understand that life gets busy, and you might have to reschedule or cancel your appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment.
All appointments require a 50% deposit to be paid upfront or a card kept on file on our completely secure, encrypted booking system. If you cancel with less than 48 hours notice, your deposit will be forfeited or your card will be charged. If you simply do not show up to your appointment, you will be subject to a 100% service charge, plus you will need to pre-pay a 50% deposit before you can rebook.
Please arrive to your appointment on time. If you are more than 15minutes late, our booking system will consider you as a “no-show” and you will be charged for the service.
Payments made online and NON-REFUNDABLE. If you reschedule your appointment before the 48hour period, your deposit will be credited to your name to use at future appointments.
These new policies are to ensure you respect the time of our staff and honour your appointment. By booking an appointment with us you are agreeing to these terms and conditions.
Thank you for understanding.
Illness
Our staff will NOT work when they have any form of contagious illness. As we work very closely and hands on with our clientele, we would hate to pass anything on. This goes both ways. We would hope that you would not attend your appointment with a contagious sickness. If you do, you may be politely turned away and asked to reschedule for when you are feeling better.
Treatment Preparation
Lashes: Please arrive at your appointment with clean lashes. If you do not, your appointment time may be cut short by having to first do a lash bath (which will also add to your cost).
Spray Tan: Please exfoliate the day before your tan. No deodorant, perfume or moisturiser to be worn the day of the tan.